The terms we work under — in plain English.

By using hiveops.ai, booking a call, or buying a HiveOps service, you agree to these terms. If you are acting for a business, you confirm you have authority to bind it. "HiveOps," "we," and "us" mean HiveOps of Louisville, Kentucky.

What we provide

The Hive is a done-for-you front-desk automation service: we configure and operate AI agents — including the Queen voice and messaging persona — against your business's systems. The Swarm is a scope-based advisory relationship. Each engagement is described in a written scope at signing: cadence, access, deliverables, and term. The scope controls if it conflicts with these terms.

Fees and billing

• The Hive: the setup fee is invoiced at signing. The monthly fee begins on go-live — the day The Hive passes its live checks on your actual phone and channels — not at signing. Minimum term is 90 days from go-live, month-to-month after that. Either side may end the relationship after the minimum term with 30 days' written notice.
• The Swarm: scoped per engagement; fees and term are in the written scope.
• Fees are due as invoiced. Setup fees are earned when the build begins and are not refundable once configuration work has started. Published prices can change for new customers; your price does not change during your term.

Your responsibilities

• Give us accurate information and the access we need (accounts, numbers, calendars, integrations), and keep it current.
• Obtain the consents your customers need for the calls and messages we send on your behalf, and comply with the laws that apply to your business's communications, including telemarketing and messaging rules.
• Review and approve the items we send you for approval, and tell us promptly when something is wrong.
• Do not use the services for anything unlawful, deceptive, harmful, or that infringes someone else's rights.

About the AI

Queen and the other agents are software that uses artificial intelligence. They are configured and monitored by people, but they can misunderstand, mishear, or state something incorrectly. They do not give medical, legal, or financial advice, and they are built to hand those questions to a person. You are responsible for the decisions your business makes on the basis of what the agents report. We will work with you to correct and retrain when something goes wrong.

Advisory work

The Swarm delivers judgment, options, and recommendations. Decisions and their results remain yours. Nothing we provide is legal, tax, accounting, or investment advice, and you should consult a licensed professional for those.

Ownership and confidentiality

You own your data, your brand, and the outputs we produce for you. We own our methods, templates, prompts, tooling, and know-how, and may reuse them for other customers without disclosing your confidential information. Each of us keeps the other's non-public information confidential, and we never name you as a customer or publish a case study without your written permission.

Availability

The services depend on third-party platforms, carriers, and AI providers. We do not control them and cannot promise uninterrupted service. We will tell you when an outage affects your deployment and work to restore it.

Limits on liability

To the fullest extent the law allows, HiveOps is not liable for indirect, incidental, consequential, or lost-profit damages, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing here limits liability that cannot be limited by law.

Ending the relationship

Either side may end an engagement for a material breach that is not fixed within 15 days of written notice. When an engagement ends, we hand back your accounts and data, remove our access, and stop billing at the end of the paid period.

The site

Content on hiveops.ai is ours and is provided for information. The Leakage Score is a modeled estimate, not a promise of results. Links to other sites are for convenience; we are not responsible for them.

Law and changes

These terms are governed by the laws of the Commonwealth of Kentucky. Disputes are resolved in the state or federal courts located in Jefferson County, Kentucky. We may update these terms; the effective date above tells you which version applies, and material changes are sent to active customers directly.

Contact

HiveOps · Louisville, Kentucky · [email protected]