The Hive — Done-for-you front-desk automation for SMBs
AI-powered. Done for you.

The Hive runs your front desk.

Thirteen agents. One voice. Every channel.

Attract

Top of funnel. Branded social, GBP, ads. The feed never goes dark.

Capture

Every DM, form, chat, and walk-in answered in seconds. Classified and routed.

Nurture

For the 70-90% of leads who don't book on first touch. Multi-touch drip, branched by persona.

Convert

Booking through first-paid. Confirmations, reminders, no-show recovery, reschedule, first-visit prep.

Office

Paperwork to payment. Waivers and contracts signed, charged, and filed in one motion.

Onboard

First 30 days post-signup. Welcome, intake, first session, milestone-1, Day-30 review.

Retain

Long-term member health. Monthly touch, milestones, anniversaries, referral asks at the right moments.

Reputation

Reviews requested at the right moments. Responses drafted. GBP managed.

Save

At-risk save flows, failed-card recovery, cancellation winback, dormant re-engagement — plus every billing exception handled cleanly.

Support

Multi-channel ticket handling. Auto-triage, SLA discipline, CSAT capture — issues resolved without leaving you a queue.

Insights

Weekly digest every Monday. Cross-agent learning. Numbers without dashboards.

Ambassador

Members who bring members. Referral links, rewards, leaderboards — acquisition on autopilot.

The HoneyComb

Thirteen agents. One customer record.

Every signal one agent surfaces feeds the next. The Hive doesn't run thirteen isolated automations — it runs one operating layer that learns your customer in the open. Twelve cells in the comb — and Voice, Queen herself, running through every one of them.

01 / ATTRACT Attract Drafts + weekly posts across your channels. → feeds Capture 02 / CAPTURE Capture Every DM, form, chat — answered in seconds. → feeds Nurture 03 / NURTURE Nurture Multi-touch drip for leads who don't book. → feeds Convert 04 / CONVERT Convert Books through first paid. No-show recovery. → feeds Office 05 / OFFICE Office Waivers + contracts, signed and charged. → feeds Onboard 06 / ONBOARD Onboard First 30 days, handled. Intake to first visit. → feeds Retain 07 / RETAIN Retain Active-member rhythm — milestones, referrals. → feeds Reputation 08 / REPUTATION Reputation Review asks + replies. Catches drift early. → feeds Insights 09 / SAVE Save At-risk + billing catch. One honest save try. → feeds Insights 10 / SUPPORT Support Every ticket triaged, routed, SLA-tracked. → feeds Insights 11 / INSIGHTS Insights Monday read-out. The one play that matters. → tunes every agent 12 / AMBASSADOR Ambassador Members refer members — tracked + rewarded. → feeds Attract ↻

Integrated, not siloed. A reschedule from Convert shows up in Save's risk model. A Reputation review surfaces in Insights' Monday read-out. A Support complaint trains Capture's first-touch script. The honeycomb is the architecture — thirteen cells, one organism.

The face

Thirteen agents. One voice.

Every call, DM, email, and scheduling confirmation lands on the same persona: Queen Bee. One voice. One personality. One set of boundaries — across every channel. Customers experience one competent employee reachable in every medium, not thirteen disconnected agents handing off between channels.

Ready to see your front desk run itself?

Book a 30-minute discovery call. We map where your leads and calls are leaking, and show you exactly what The Hive would run for you.

Book a Discovery Call

Let's connect.

Three fields. We'll be in touch within 24 hours.